Policies

Ethics & Conduct

All East London Dog Training services take a force-free approach to dog training and are designed with the physical and emotional wellbeing of your dog at their core.

I adhere to the Code of Ethics set out by the Institute of Modern Dog Trainers. 

I also adhere to the East London Dog Training policies listed below; 

  • I will only use positive reinforcement training methods backed by the latest science. 
  • I work to proactively benefit the wellbeing of dogs and their guardians.
  • I will never condone training using aversive methods and actively reject the use of equipment which may cause pain, shock or fear.
  • I am committed to continual professional development to ensure I am consistently growing my professional knowledge and competence.

Booking & Cancellation Policies

By booking any East London Dog Training service, you agree that you are happy to abide by the following:

  • All East London Dog Training bookings are valid for 4 months.
  • Refunds cannot be given after a training programme has started.
  • Cancellations or reschedules are allowed up to 48hours prior to the agreed session. Bookings cancelled or rescheduled with less than 48hours notice are paid for in full.
  • In the event of a no-show for an in-person or virtual session, the session is still paid for in full. I will always do my best to contact you and will wait for up to 20 minutes before stopping the session.
  • Monthly payments for the Separation Anxiety Training Subscription are processed on the same payment date each month eg. if you book on the 10th, you'll be charged on the 10th the following month. You will receive 3 payment reminder emails prior to being charged.
  • Separation Anxiety Training Subscription clients have full visibility of past and upcoming payments and can pause or cancel at anytime. 
  • In the rare event that I need to cancel a session due to illness, or should unforeseen circumstances arise, I will always give you as much notice as possible and will reschedule your session to another time that suits you.

 

Training Services